All orders are sent from our office in Sevilla, Andalucia (Spain). Shipments are not made on holidays or during weekends.
WHEN WILL MY ORDER ARRIVE?
Orders will be prepared shipped within 24/48 hours.
✷ The estimated time of delivery in peninsular orders (Spain and Portugal) is 24/48h.
✷ The estimated time of delivery on international and extrapeninsular orders is 5-7 workings days.
International orders fully depend on the customs of the countries to those who have been shipped and depending on the country of destination may cause delays of which we are not responsible.
→ Covid-19 update: Due to the current situation, delays may arise out of the usual in international shipments.
HOW MUCH DO I HAVE TO PAY FOR MY SHIPPING?
✷ Peninsular shipments (Spain) have a cost of 5€
✷ Shipments to the Balearic and Canary Islands have a cost of 7€
✷ The shipments to Ceuta and Melilla have a cost of 15€
Free national shipping on orders of 100€ or more.
✷ International shipments to EU, USA, Canada and Russia have a cost of 15€
✷ International shipments to the rest of countries have a cost of 20€
Free international shipments on orders of 200€ or more.
If you are not completely satisfied with your order, you can change the garments you ordered for different models or sizes. Before sending us the item, send us an e-mail → firstname.lastname@example.org and we will reserve the garment for which you are making the change until your package arrives at our office.
If you do not receive the Change Sheet with your order, download it here, print it, fill it out and include it in the order package to return.
All changes must be made within a maximum period of 15 days from when the item is received.
You can do it through the transport company that you prefer. In the forwarding you must include the proof of purchase and you may attach an additional note with the reason for the change in the change sheet. BINYA will not receive any freight forwarding packages in any case. The shipment will be made to the address specified in the change sheet.
These processes can take up to 10-15 days approximately, we will inform you when we go to make the new shipment to provide you with the new package tracking code.
Once verified that the merchandise is in perfect condition we will proceed to make the new shipment.
The product that we need must be in the same state in which it is delivered and you must keep the instructions, documentation, accessories and, insofar as possible, its original packaging and labeling.